Job Description
Join the Apex Digital Solutions Team – Hiring Immediately!
Are you a tech-savvy problem solver looking to make an immediate impact? Apex Digital Solutions is seeking a skilled IT Support Specialist to join our dynamic team in Baltimore, MD. If you thrive in a fast-paced environment and enjoy troubleshooting complex technical issues, we want to hear from you.
In this pivotal role, you will serve as the primary point of contact for our internal clients, ensuring seamless operations and high satisfaction. We offer a competitive benefits package, a collaborative culture, and the opportunity to work with cutting-edge technology.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and maintain the Help Desk ticketing system (e.g., Jira, Zendesk) with a focus on response time and resolution quality.
- Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
- Perform regular system updates, security patches, and backups to ensure data integrity.
- Collaborate with the Network Engineering team to identify and address infrastructure bottlenecks.
- Assist in the procurement process for new hardware and software assets.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent technical experience.
- Valid CompTIA A+ Certification is strongly preferred.
- Proven experience (2+ years) in IT support or help desk roles.
- Strong knowledge of Windows 10/11, macOS, and Microsoft Office Suite.
- Experience with Active Directory and basic networking concepts (TCP/IP, DNS).
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.