Job Description
Join our innovative team at NexusTech Solutions, where we empower businesses through cutting-edge IT infrastructure. As an IT Support Specialist in Austin, you'll be the backbone of our client operations, delivering seamless technical solutions in a dynamic environment. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Deploy and manage Windows/macOS environments across 200+ endpoints
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document SOPs and maintain IT asset inventory systems
- Collaborate with cross-functional teams on cloud migration projects
- Lead incident response for critical outages with SLA-driven resolution
Qualifications
- 3+ years enterprise IT support experience with Windows Server administration
- CompTIA Network+ or equivalent networking certification
- Proficiency in Active Directory, Azure AD, and Intune
- Experience with ServiceNow or Jira ticketing systems
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written/verbal communication abilities