Job Description
Join TechNova Solutions as an IT Support Specialist and become the backbone of our dynamic tech ecosystem! We're seeking a passionate problem-solver to deliver exceptional technical support across our Austin headquarters. You'll empower 200+ employees by resolving hardware/software issues, optimizing system performance, and ensuring seamless digital workflows. This role offers growth opportunities in cloud infrastructure, cybersecurity, and automation within a forward-thinking environment.
Responsibilities
- Diagnose and resolve desktop/laptop hardware issues, OS configurations (Windows/macOS), and peripheral malfunctions
- Manage Active Directory accounts, permissions, and network access controls
- Deploy and maintain software packages via SCCM/Intune for enterprise-wide consistency
- Collaborate with cybersecurity team on endpoint protection protocols and incident response
- Create and maintain IT documentation including SOPs and knowledge base articles
- Support cloud platforms (Azure/O365) including mailbox migration and application integration
- Lead hardware refresh projects and lifecycle management for 500+ devices
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent technical proficiency
- Expertise in Active Directory, Group Policy, and enterprise endpoint management
- Strong scripting skills (PowerShell/Bash) for automation and troubleshooting
- Experience with ticketing systems (Jira/ServiceNow) and ITIL best practices
- CCNA or equivalent networking knowledge required
- Excellent communication skills with ability to translate technical concepts for non-technical stakeholders