Job Description
Join our dynamic IT team at TechSolutions Inc., a leading tech innovator based in Atlanta. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy a collaborative environment, competitive benefits, and opportunities for professional growth in one of America's most vibrant tech hubs.
What We Offer:
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
- Flexible remote work options
- Modern downtown Atlanta office with state-of-the-art facilities
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage Active Directory accounts, permissions, and group policies
- Document technical processes and maintain knowledge base articles
- Collaborate with cybersecurity team on vulnerability remediation
- Support cloud infrastructure including Microsoft 365 and Azure
- Conduct employee training on new technologies and security protocols
Qualifications
- 3+ years of experience in IT support or helpdesk environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Microsoft Office 365, and basic networking
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Strong troubleshooting skills for hardware and software issues
- Excellent communication and customer service abilities
- Ability to work independently and in cross-functional teams
- Valid driver's license for occasional on-site client visits