Job Description
We're urgently seeking a dynamic IT Support Specialist to join our growing team in Arlington, TX! As the first point of contact for technical issues, you'll empower colleagues with seamless tech solutions while maintaining our cutting-edge infrastructure. This is a high-impact role offering rapid growth opportunities in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across 200+ endpoints
- Manage Active Directory, Office 365, and cloud-based systems
- Deploy and maintain network security protocols (firewalls, VPNs)
- Support AV systems, printers, and mobile devices
- Create technical documentation and SOPs
- Collaborate with vendors for hardware procurement
- Conduct quarterly IT audits and compliance checks
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certification
- Expertise in Windows 10/11 and macOS troubleshooting
- Strong knowledge of cloud services (Azure/O365)
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to manage multiple priorities under pressure
- Excellent communication and customer service skills