Job Description
Are you ready to drive innovation and solve complex technical challenges?
Apex Digital Solutions is urgently hiring a skilled IT Support Specialist to join our growing team in Arlington, TX. We are looking for a proactive problem-solver who thrives in a fast-paced environment and is passionate about delivering exceptional technical service to our employees.
In this role, you will be the primary point of contact for IT support, ensuring our infrastructure remains robust and our team stays productive. If you are a tech enthusiast with a customer-first mindset, we want to meet you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Troubleshoot and resolve hardware, software, and network connectivity issues efficiently.
- Manage, deploy, and maintain IT asset inventory and ensure accurate labeling.
- Install, configure, and upgrade workstations, printers, and peripherals.
- Ensure data security and compliance by adhering to company IT policies and protocols.
- Collaborate with the network engineering team to maintain system health and performance.
- Document all incidents and resolutions in the IT service management system.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent experience.
- 1-3 years of professional experience in Help Desk or Desktop Support roles.
- Strong proficiency in Windows 10/11 and Microsoft Office 365 suite.
- Familiarity with remote desktop software (e.g., TeamViewer, LogMeIn) and VPNs.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a dynamic setting.
- CompTIA A+ Certification is a significant plus.