Job Description
Are you ready to elevate your IT career in the heart of Texas?
Apex Tech Solutions is seeking a skilled IT Support Specialist to join our rapidly growing team in Arlington, TX. We are looking for a problem-solver who thrives in a fast-paced environment and enjoys keeping our infrastructure running smoothly.
As a key member of our technical team, you will provide top-tier support to our employees, ensuring seamless access to technology and solving complex technical challenges with ease.
Responsibilities
- Provide Tier 1 & Tier 2 technical support via phone, email, and remote access tools.
- Diagnose and resolve hardware, software, and network connectivity issues for end-users.
- Manage asset lifecycle, including the deployment, configuration, and tracking of laptops and peripherals.
- Collaborate with the IT team to implement security patches and maintain system integrity.
- Conduct regular IT training sessions for staff to improve digital literacy and security awareness.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- CompTIA A+ or Microsoft Certified Professional (MCP) certification is highly preferred.
- 1-3 years of professional experience in IT support or help desk roles.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.