Job Description
Join TechFlow Solutions as an IT Support Specialist and become the backbone of our dynamic team in Arlington, TX! We're seeking a tech-savvy professional to deliver exceptional user support, resolve technical issues, and optimize our digital infrastructure. Enjoy competitive compensation, growth opportunities, and a collaborative environment where your expertise makes a real impact. Apply now to advance your IT career in one of Texas' most vibrant tech hubs!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, cloud services (O365, Azure), and endpoint security systems
- Deploy and maintain desktop/laptop configurations across 500+ endpoints
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Lead infrastructure projects including network upgrades and system migrations
- Monitor system health and proactively address security vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in PowerShell scripting and enterprise networking (TCP/IP, DNS, DHCP)
- Strong troubleshooting skills for hardware failures and software conflicts
- Experience with ticketing systems (ServiceNow, Jira) and ITIL best practices
- Excellent communication skills with ability to train non-technical staff
- Valid driver's license and willingness for occasional on-site visits