Job Description
Join NexusTech Solutions as our next IT Support Specialist in the heart of Chicago! We're a dynamic tech firm dedicated to empowering businesses through innovative IT solutions. As a key member of our IT team, you'll provide critical technical support to our growing client base across the Windy City. Enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage and maintain network infrastructure including routers, switches, and firewalls
- Provide Tier 1-2 support for cloud services (Azure, Office 365)
- Document IT processes and create technical documentation
- Deploy and manage endpoint security solutions
- Coordinate with vendors for hardware/software procurement
- Assist with server administration (Windows Server)
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA Network+ or equivalent certification required
- Proficiency in Active Directory and Group Policy
- Strong troubleshooting skills for Windows/macOS systems
- Experience with ticketing systems (ServiceNow preferred)
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional on-call duties