Job Description
Are you a tech-savvy problem solver looking to make an impact in the heart of the Twin Cities? CloudNine Systems is seeking a dedicated IT Support Specialist to join our dynamic team. We pride ourselves on fostering a culture of innovation and collaboration, and we are looking for an individual who thrives in a fast-paced environment.
In this role, you will serve as the first point of contact for our employees, ensuring they have the technical tools they need to succeed. We offer a hybrid work model, competitive benefits, and ample opportunities for professional growth.
Responsibilities
- Provide exceptional Tier 1 and Tier 2 technical support via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network connectivity issues for end-users.
- Manage the deployment, configuration, and maintenance of workstations, laptops, and mobile devices.
- Assist with Active Directory administration, user provisioning, and password resets.
- Collaborate with the engineering team to improve internal systems and documentation.
- Maintain accurate inventory records for all IT assets.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- CompTIA A+ certification or equivalent technical knowledge.
- Proven experience in a Help Desk or IT Support role (2+ years preferred).
- Strong understanding of Microsoft Windows, macOS, and Microsoft 365 suite.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to prioritize tasks and manage multiple tickets simultaneously.