Job Description
Join our innovative Oakland-based team as an IT Support Specialist! We're a fast-growing tech company dedicated to empowering businesses through cutting-edge solutions. As a key member of our IT department, you'll provide critical technical support to our diverse workforce while collaborating with passionate professionals. Enjoy a modern workspace, comprehensive benefits, and opportunities for professional growth in one of California's most vibrant tech hubs.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Manage user accounts and permissions via Active Directory
- Deploy and maintain desktop/laptop systems and mobile devices
- Document IT procedures and maintain knowledge base articles
- Coordinate with vendors for hardware repairs and procurement
- Implement security protocols and data protection measures
- Train employees on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- Expertise in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira)
- CompTIA A+ or equivalent certification preferred
- Excellent troubleshooting and problem-solving abilities
- Exceptional communication and customer service skills