Job Description
Join TechSolutions Inc., Detroit's premier IT services provider, as an IT Support Specialist. We're seeking a tech-savvy professional to deliver exceptional support to our diverse client base across Southeast Michigan. Enjoy a collaborative environment, cutting-edge tools, and opportunities for professional growth in Michigan's thriving tech hub.
What We Offer:
• Comprehensive benefits package including health/dental/vision
• Professional development stipend
• Flexible work arrangements
• 401(k) with company match
• Modern downtown Detroit office with skyline views
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk tickets via Zendesk with SLA adherence
- Deploy and configure Windows 10/11 workstations and peripherals
- Document SOPs and create knowledge base articles
- Collaborate with cloud infrastructure team for Azure/O365 support
- Conduct quarterly security awareness training sessions
- Assist with VoIP system administration and troubleshooting
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong knowledge of Microsoft 365 administration
- Experience with ticketing systems (Zendesk/Servicenow)
- Excellent troubleshooting skills for network connectivity issues
- Valid Michigan driver's license for occasional on-site visits