Job Description
Are you a technical problem-solver who thrives in a fast-paced environment? TechSolutions Fort Worth is looking for an experienced IT Support Specialist to join our dynamic team. We are committed to delivering top-tier technical services to our clients and need a proactive professional to ensure our infrastructure runs smoothly.
In this role, you will serve as the primary point of contact for internal and external users, providing expert guidance on hardware, software, and network issues. If you have a passion for technology and a desire to help others succeed, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Professional development opportunities and certifications.
- Modern office environment in the heart of Fort Worth.
- Flexible work schedule and hybrid work options.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network connectivity issues.
- Manage and maintain IT asset inventory, including the lifecycle management of laptops, printers, and peripherals.
- Install, configure, and patch operating systems (Windows, macOS) and essential business applications.
- Respond to help desk tickets and support requests via phone, email, and remote access tools.
- Collaborate with the network engineering team to monitor system performance and implement security updates.
- Conduct user training sessions to improve technology literacy across the organization.
- Ensure compliance with company IT policies and data protection regulations.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- Valid IT certification such as CompTIA A+, Network+, or Security+ is preferred.
- Minimum of 2-3 years of experience in IT support or a help desk role.
- Strong understanding of TCP/IP, DNS, DHCP, and active directory concepts.
- Excellent written and verbal communication skills with the ability to translate technical jargon for non-technical users.
- Proficiency in remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to prioritize tasks effectively in a high-volume environment.