Job Description
Join our dynamic team as an IT Support Specialist in Los Angeles and become the backbone of our technical infrastructure. We're seeking a passionate problem-solver to deliver exceptional user experiences while maintaining secure and efficient systems. At TechSolutions Inc., you'll work in a collaborative environment where innovation meets reliability, with opportunities to grow into specialized IT pathways. Enjoy competitive benefits, flexible work arrangements, and a culture that values continuous learning.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, user accounts, and system permissions
- Deploy and maintain Windows/macOS environments and cloud services
- Document IT processes and maintain knowledge base articles
- Collaborate with cybersecurity team on incident response
- Optimize system performance through proactive monitoring
- Train staff on new technologies and best practices
Qualifications
- 3+ years in IT support with enterprise systems exposure
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in PowerShell scripting and automation tools
- Experience with ticketing systems (ServiceNow/Jira)
- Strong knowledge of Microsoft 365 and Azure AD
- Excellent troubleshooting and communication skills
- Ability to manage multiple priorities in fast-paced environments