Job Description
Join our dynamic team in Miami as an IT Support Specialist! We're urgently seeking a tech-savvy professional to resolve critical infrastructure issues and empower our workforce. This high-impact role requires immediate availability to maintain seamless operations for our growing organization. If you thrive in fast-paced environments and excel at troubleshooting complex systems, this is your opportunity to shine. Relocation assistance available for top candidates!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Azure AD, and cloud service integrations
- Deploy and maintain endpoint security solutions (EPP/EDR)
- Lead disaster recovery and business continuity initiatives
- Document SOPs and knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Monitor system health using monitoring tools (e.g., SolarWinds, Nagios)
Qualifications
- 3+ years of enterprise IT support experience
- Expertise in Windows Server administration and virtualization (VMware/Hyper-V)
- CompTIA Security+ or equivalent certification required
- Strong scripting skills (PowerShell/Bash)
- Experience with ServiceNow or ITSM platforms
- Cisco networking knowledge (CCNA preferred)
- Ability to work flexible hours including on-call rotation