Job Description
Urgent Opportunity: IT Support Specialist in Detroit!
Join our dynamic team at Detroit Tech Solutions and become the backbone of our IT infrastructure. We're seeking a highly skilled IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is a full-time, on-site role offering competitive compensation, comprehensive benefits, and rapid career advancement in Detroit's thriving tech hub. If you're passionate about solving complex technical challenges and providing outstanding customer service, we want to hear from you immediately!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage and troubleshoot Windows/macOS environments, including Active Directory and cloud services
- Install, configure, and maintain IT infrastructure including servers, workstations, and peripherals
- Document technical processes, solutions, and inventory using ITSM tools
- Collaborate with cross-functional teams to implement security protocols and disaster recovery plans
- Train end-users on best practices for cybersecurity and system efficiency
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert-level knowledge of Windows Server administration and networking fundamentals
- CompTIA A+, Network+, or Security+ certification required
- Strong proficiency in troubleshooting hardware, software, and connectivity issues
- Experience with helpdesk ticketing systems (ServiceNow, Jira, etc.)
- Excellent communication skills with ability to translate technical concepts for non-technical users
- Valid driver's license and reliable transportation for client site visits