Job Description
Join our dynamic IT team as an IT Support Specialist in Jacksonville, FL! We're urgently seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your problem-solving skills shine. Perfect opportunity to advance your career in a forward-thinking organization.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and system access controls
- Install, configure, and maintain desktop/laptop systems and peripherals
- Monitor system performance and implement security protocols
- Document technical issues and resolutions in ITSM systems
- Collaborate with vendors for hardware/software procurement
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and cloud platforms
- Strong troubleshooting skills for network connectivity issues
- Experience with Service Desk ticketing systems (e.g., Jira, ServiceNow)
- Excellent communication and customer service abilities
- Valid Florida driver's license for occasional on-site visits