Job Description
Join our dynamic IT team in Oakland! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing workforce. This urgent opening requires immediate availability to resolve hardware/software issues, maintain network infrastructure, and ensure seamless operations. If you thrive in fast-paced environments and excel at troubleshooting complex systems, apply now to become an integral part of our innovation-driven culture.
Responsibilities
- Provide Tier 2/3 technical support for desktops, laptops, servers, and cloud applications
- Diagnose and resolve network connectivity, security, and system performance issues
- Manage Active Directory, VPN configurations, and endpoint security tools
- Deploy and maintain hardware/software across 200+ endpoints
- Document IT processes, knowledge base articles, and incident reports
- Collaborate with vendors for hardware procurement and service escalations
- Support office AV systems and video conferencing setups
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert proficiency in Windows OS, Microsoft 365, and cloud platforms (Azure/O365)
- CompTIA A+/Network+ or equivalent certifications required
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Experience with ticketing systems (ServiceNow/Jira) and ITSM frameworks
- Ability to lift 30 lbs for hardware maintenance tasks
- Excellent communication skills with cross-functional teams
- Immediate availability for on-site support in Oakland