Job Description
Join our dynamic IT team at NexusTech Solutions as an IT Support Specialist in Atlanta! We're seeking a tech-savvy professional to provide exceptional technical support to our growing client base. This is an immediate opportunity to leverage your troubleshooting skills in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities. If you're passionate about solving complex tech challenges and delivering outstanding customer service, apply today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy and configure desktops, laptops, and mobile devices
- Manage Active Directory, Azure AD, and cloud-based applications
- Document technical processes and maintain accurate asset inventories
- Collaborate with vendors for hardware procurement and service delivery
- Train end-users on security best practices and new technologies
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Strong knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Proficiency in virtualization (VMware, Hyper-V) and cloud services
- Excellent problem-solving and communication skills
- Ability to work independently and manage multiple priorities
- Valid driver's license for occasional on-site support