Job Description
Join our dynamic IT team in Memphis as an immediate IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical assistance to our growing workforce. If you're passionate about solving complex problems and ensuring seamless operations, this is your opportunity to make an impact. Apply today and become a vital part of our innovative environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Deploy, configure, and maintain Windows/macOS systems and peripherals
- Manage Active Directory accounts, permissions, and group policies
- Troubleshoot VPN connectivity, email systems, and cloud applications
- Document all IT processes, incidents, and solutions in ServiceNow
- Collaborate with cybersecurity team on patch management and compliance
- Train employees on new technologies and digital best practices
Qualifications
- 2+ years of hands-on IT support experience in a corporate environment
- CompTIA A+/Network+ certifications or equivalent expertise
- Proficiency in Windows 10/11, Active Directory, and Office 365
- Strong understanding of TCP/IP networking and basic security protocols
- Excellent troubleshooting skills with hardware and software conflicts
- Customer-focused mindset with exceptional communication abilities
- Ability to prioritize tasks in a fast-paced, deadline-driven setting