Job Description
Join TechSolutions Inc., Wichita's premier IT innovator, as we revolutionize business technology solutions. We're seeking a dynamic IT Support Specialist to empower our clients with seamless technical experiences. Enjoy competitive compensation, flexible work arrangements, and opportunities for professional growth in a collaborative environment. Be part of a team that values innovation, integrity, and exceptional client service.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows/macOS environments
- Manage helpdesk tickets with SLA adherence and customer satisfaction focus
- Deploy and configure new workstations, peripherals, and cloud services
- Document technical procedures and maintain updated knowledge base
- Collaborate with cybersecurity team on system hardening and incident response
- Train end-users on technology adoption and best practices
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 3+ years of hands-on IT support experience in Windows/macOS environments
- Proficiency in Active Directory, Office 365, and endpoint management tools
- Strong troubleshooting skills with network diagnostics and security protocols
- Excellent written/verbal communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Valid driver's license for occasional client site visits