Job Description
Join our award-winning IT team at TechFlow Solutions, where innovation meets coastal living! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our Long Beach-based clients. Enjoy competitive compensation, flexible hybrid work options, and opportunities to grow your career in one of California's most vibrant tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure issues
- Manage Active Directory, Azure AD, and cloud-based service integrations
- Deploy and maintain Windows 10/11 and macOS environments across 150+ endpoints
- Implement cybersecurity protocols including VPN, MFA, and endpoint protection
- Document SOPs and create knowledge base articles for internal teams
- Collaborate with vendors to resolve escalated technical challenges
- Support AV systems and conference room technology for hybrid workspaces
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft 365 administration and Azure fundamentals
- Experience with ServiceNow or Jira ticketing systems
- Strong troubleshooting skills for network connectivity and hardware failures
- Excellent written and verbal communication abilities
- Valid California driver's license for occasional on-site visits
- BS in Computer Science or related field preferred