Job Description
Join our dynamic IT team as an IT Support Specialist in Sacramento! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. You'll be the go-to expert for resolving technical issues, optimizing systems, and ensuring seamless digital operations. If you're passionate about technology and thrive in a collaborative environment, this is your chance to elevate your career in California's capital.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure
- Implement cybersecurity protocols and maintain system backups
- Provide end-user training and create technical documentation
- Coordinate with vendors for hardware/software procurement
- Monitor network performance using tools like SolarWinds
- Support VoIP systems and mobile device management
Qualifications
- 3+ years in desktop/server support with industry certifications (CompTIA A+/Network+)
- Expertise in Windows 10/11, macOS, and Office 365 administration
- Strong knowledge of TCP/IP networking and cloud services (AWS/Azure)
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Excellent troubleshooting skills with hardware diagnostics
- Bachelor's degree in IT or related field preferred
- Ability to lift 30lbs for equipment maintenance