Job Description
Join TechSolutions Inc., a leading technology provider in Tucson, as we expand our dynamic IT support team. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base in Southern Arizona. Enjoy a collaborative environment with competitive benefits, professional development opportunities, and the chance to work with cutting-edge technologies. Why Join Us? We pride ourselves on innovation, work-life balance, and making a tangible impact on local businesses. Your expertise will directly shape our clients' digital transformation journey.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows, macOS, and mobile platforms
- Implement cybersecurity protocols and conduct vulnerability assessments
- Manage user accounts, permissions, and system access controls
- Document IT procedures and maintain comprehensive knowledge base
- Collaborate with vendors for hardware procurement and maintenance
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (Bachelor's preferred)
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Azure AD, and cloud services
- Strong troubleshooting skills for Windows 10/11 and OS environments
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Excellent communication and customer service skills