Job Description
Join our award-winning IT team in Albuquerque and become the hero behind our seamless digital operations! We're seeking a passionate IT Support Specialist to empower our growing organization with cutting-edge technical solutions. At TechSolutions Inc., we foster innovation, collaboration, and professional growth in a dynamic environment. Enjoy competitive benefits, flexible work arrangements, and opportunities to advance your career while making a tangible impact on our community's technological landscape.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Manage and troubleshoot desktop/laptop deployments, configurations, and maintenance
- Administer user accounts, permissions, and access controls across systems
- Document IT processes, incidents, and resolutions in our service desk platform
- Collaborate with cross-functional teams to implement security protocols
- Train employees on technology best practices and new tools
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years in desktop/network support with proven troubleshooting skills
- Expertise in Windows 10/11, macOS, and Microsoft 365 environments
- CompTIA A+ or Network+ certification preferred
- Strong knowledge of Active Directory, DNS, and DHCP protocols
- Excellent communication skills with customer service orientation
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools