Job Description
Join TechSolutions Inc., a leading IT service provider in Milwaukee, as we revolutionize digital experiences for local businesses. We're seeking a passionate IT Support Specialist to join our dynamic team in downtown Milwaukee. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment. Your expertise will directly impact our clients' operational efficiency while working with cutting-edge technology solutions.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Deploy and manage Windows/macOS endpoints using modern management tools
- Diagnose and resolve complex IT issues across diverse client environments
- Implement cybersecurity protocols and maintain system integrity
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects
- Maintain compliance with industry standards and security best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Azure AD, and cloud services
- Strong troubleshooting skills for hardware/software issues
- Experience with ServiceNow or similar ITSM platforms
- Excellent communication and customer service abilities
- Valid driver's license and ability to travel to client sites
- BS in Computer Science or related field preferred