Job Description
Join our innovative team at TechSolutions Memphis as an IT Support Specialist and become the backbone of our digital infrastructure. We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining robust systems for our growing client base in the Memphis area. This hybrid role combines on-site support with remote troubleshooting, offering flexibility and career growth in one of Tennessee's most vibrant tech hubs.
Our ideal candidate thrives in fast-paced environments and possesses a passion for solving complex technical challenges. You'll work alongside industry experts to implement cutting-edge solutions while contributing to our culture of continuous improvement. If you're ready to advance your career in IT support and make tangible impacts, we encourage you to apply today.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure issues
- Deploy and maintain cybersecurity protocols including endpoint protection and access controls
- Manage Active Directory environments and cloud-based SaaS applications (O365, Azure)
- Execute system upgrades, patches, and disaster recovery procedures
- Document technical processes and maintain knowledge base articles
- Collaborate with cross-functional teams on IT projects and system integrations
- Deliver user training on new technologies and best practices
Qualifications
- 3+ years of experience in desktop/server support with Windows 10/11 and Server 2016+
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in virtualization (VMware/Hyper-V) and cloud platforms
- Strong troubleshooting skills with diagnostic tools and network analyzers
- Experience with helpdesk ticketing systems (ServiceNow, Jira Service Desk)
- Excellent written and verbal communication skills
- Ability to prioritize tasks in high-pressure situations
- Valid driver's license for occasional client site visits