Job Description
Join our innovative team at NashTech Solutions as an IT Support Specialist in the heart of Nashville! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. Enjoy a dynamic work environment, competitive benefits, and opportunities for career growth in Music City's thriving tech scene. Your expertise will directly impact our daily operations and user satisfaction.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage help desk tickets using ServiceNow and prioritize incident resolution
- Deploy and configure Windows 10/11 workstations and mobile devices
- Document IT procedures and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and warranty management
- Conduct cybersecurity awareness training for employees
- Support office infrastructure including printers, AV systems, and network connectivity
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and remote desktop tools
- Strong troubleshooting skills for Windows OS and common business applications
- Experience with ticketing systems (ServiceNow preferred)
- Excellent communication and customer service abilities
- Ability to lift 30 lbs and handle hardware installations
- Valid Tennessee driver's license for occasional site visits