Job Description
Join Denver's premier tech hub as an IT Support Specialist at Denver Tech Solutions! We're seeking a passionate professional to deliver exceptional technical support to our growing client base in the Denver metro area. In this hybrid role, you'll become the go-to expert for resolving complex IT issues while maintaining our reputation for cutting-edge solutions. Our collaborative culture values innovation, continuous learning, and work-life balance. Enjoy competitive benefits, professional development opportunities, and the chance to shape Denver's digital future.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems across 150+ endpoints
- Manage Active Directory, Azure AD, and VPN configurations for secure remote access
- Deploy and maintain Windows/macOS environments using SCCM/Intune
- Document SOPs and create knowledge base articles for recurring issues
- Collaborate with vendors on hardware/software procurement and lifecycle management
- Lead IT security initiatives including patch management and endpoint protection
- Mentor junior support staff through formal training sessions
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert proficiency in Windows 10/11, macOS, and Microsoft 365
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong scripting skills (PowerShell/Bash) for automation projects
- Experience with ServiceNow or similar ITSM platforms
- Excellent troubleshooting skills with network fundamentals (TCP/IP, DNS, DHCP)
- Ability to lift 30lbs and work flexible hours for system deployments
- Valid Colorado driver's license for occasional on-site client visits