Job Description
Join our dynamic IT team at TechSolutions Inc. as an IT Support Specialist in Columbus, OH. We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. Enjoy a collaborative environment, cutting-edge tools, and opportunities for career advancement in one of America's most innovative tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues via remote and on-site assistance
- Implement and maintain security protocols across company infrastructure
- Manage Active Directory, cloud services (Azure/O365), and endpoint security
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT projects and system deployments
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+/Network+ certification or equivalent technical credentials
- Proficiency in Active Directory, Azure, and Office 365 administration
- Strong troubleshooting skills with hardware, software, and network issues
- Excellent communication abilities for client-facing interactions
- Experience with ITIL processes and service management tools