Job Description
Join our dynamic IT team at TechSolutions Inc., a leading innovator in Arlington's tech corridor. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing enterprise. Enjoy competitive benefits, career advancement opportunities, and a collaborative environment where your expertise makes a tangible impact. Why join us? • Cutting-edge technology stack • Flexible hybrid work options • Ongoing professional development • Health/dental/vision insurance • 401(k) with company match
Responsibilities
- Provide Tier 1/2 technical support for 500+ employees via phone, email, and remote access
- Deploy and configure Windows 10/11 workstations, laptops, and mobile devices
- Manage Active Directory, Azure AD, and Microsoft 365 environments
- Troubleshoot network connectivity, VPN, and security issues using SolarWinds and Kaseya
- Document IT processes and maintain up-to-date knowledge base articles
- Coordinate hardware/software procurement and vendor management
- Support onboarding/offboarding processes with HR department
Qualifications
- 3+ years of experience in enterprise IT support or help desk role
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Microsoft 365, and endpoint management tools
- Strong diagnostic skills for hardware/software issues (VMware, Citrix)
- Experience with ticketing systems (ServiceNow, Jira) and ITIL practices
- Excellent communication skills and customer service aptitude
- Ability to lift 30lbs for equipment deployment
- BS in Computer Science or related field preferred