Job Description
Join our innovative team at TechCorp Solutions as an IT Support Specialist in Minneapolis! We're seeking a tech-savvy professional to empower our workforce through seamless technical solutions. Enjoy competitive compensation, comprehensive benefits, and a dynamic environment where your expertise directly impacts business success. Apply today to become the backbone of our digital infrastructure!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Azure AD, and endpoint security protocols
- Deploy and maintain Windows/macOS systems across 500+ endpoints
- Lead IT infrastructure projects including cloud migrations
- Document SOPs and create knowledge base articles
- Collaborate with vendors for hardware procurement and licensing
- Monitor system health and proactively address security vulnerabilities
Qualifications
- 3+ years of enterprise-level IT support experience
- Expertise in Windows Server administration and PowerShell scripting
- CompTIA Security+ or equivalent certification required
- Strong knowledge of networking (TCP/IP, DNS, VPN)
- Experience with ServiceNow or similar ticketing systems
- Ability to troubleshoot complex cloud infrastructure issues
- Excellent communication skills and customer service orientation
- Relevant bachelor's degree or equivalent experience