Job Description
Join our dynamic IT team in Mesa, AZ as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support, optimize system performance, and drive digital transformation across our organization. Enjoy competitive compensation, flexible work options, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, cloud infrastructure (Azure/O365), and endpoint security protocols
- Diagnose and resolve complex system issues via remote and onsite support
- Implement cybersecurity best practices and vulnerability assessments
- Document IT processes, SOPs, and knowledge base articles
- Collaborate with vendors for hardware procurement and service management
- Support office relocations and technology deployments
Qualifications
- 3+ years of IT support experience with Windows 10/11 and enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Azure AD, Intune, and SCCM
- Strong troubleshooting skills for network, server, and application issues
- Experience with ITIL/ITSM frameworks and ticketing systems
- Excellent communication skills for technical and non-technical stakeholders
- Valid driver's license for occasional onsite support