Job Description
Join our dynamic IT team at TechSolutions Inc., a leading Sacramento-based tech innovator! We're seeking a passionate IT Support Specialist to provide exceptional technical assistance to our growing client base. You'll be the frontline hero resolving hardware/software issues, optimizing system performance, and ensuring seamless digital experiences. Enjoy competitive benefits, career growth opportunities, and a collaborative work culture in Sacramento's thriving tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage help desk tickets with priority-based SLA adherence
- Deploy and configure network infrastructure including routers/firewalls
- Implement cybersecurity best practices and data protection protocols
- Train staff on productivity tools and security awareness
- Document IT procedures and maintain accurate asset inventories
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certifications or equivalent expertise
- Proficiency in Active Directory, Azure AD, and cloud services
- Strong troubleshooting skills with network diagnostics tools
- Excellent communication and customer service abilities
- Experience with ServiceNow or similar ITSM platforms