Job Description
Join our dynamic IT team in Albuquerque! We're seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing client base. This hybrid role combines on-site troubleshooting with remote support, offering competitive benefits and career growth in a cutting-edge environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure
- Provide endpoint security management and patch deployment
- Deliver user training on productivity tools and security protocols
- Document technical procedures and maintain knowledge base
- Collaborate with vendors for hardware procurement and service contracts
Qualifications
- 3+ years in IT support with hands-on troubleshooting experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Microsoft 365 and cloud services (Azure/O365)
- Strong network fundamentals (TCP/IP, DNS, VPN)
- Excellent communication and customer service skills
- Ability to work independently and prioritize tasks