Job Description
Join our innovative team at CyberCore Solutions, where technology meets opportunity. We're seeking a dedicated IT Support Specialist to deliver exceptional technical assistance to our growing client base in Baltimore and beyond. You'll be the backbone of our operations, ensuring seamless digital experiences while working with cutting-edge infrastructure in a collaborative, fast-paced environment.
As a key member of our IT division, you'll gain exposure to enterprise-level systems while enjoying competitive compensation, comprehensive benefits, and clear pathways for career advancement. If you're passionate about solving complex technical challenges and thrive in client-facing roles, this is your moment to shine.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems across 200+ endpoints
- Manage Active Directory, Azure AD, and cloud infrastructure (O365, AWS) administration
- Lead security incident response protocols and vulnerability remediation efforts
- Develop and maintain documentation for SOPs, network diagrams, and troubleshooting guides
- Collaborate with vendors to coordinate hardware/software deployments and maintenance
- Monitor system performance using tools like SolarWinds and ManageEngine
- Train end-users on cybersecurity best practices and new technology implementations
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification (or equivalent)
- Proficiency in PowerShell scripting and enterprise-level helpdesk tools
- Strong knowledge of TCP/IP networking, VPNs, and firewall configurations
- Experience with cloud platforms (AWS/Azure) and SaaS applications
- Excellent communication skills with ability to translate technical concepts to non-technical stakeholders
- Ability to manage multiple priorities with SLA-driven deadlines
- BS in Computer Science or related field preferred