Job Description
Join our award-winning IT team in Louisville, KY as an IT Support Specialist! We're a rapidly growing tech company seeking a passionate professional to deliver exceptional technical support to 200+ employees. Enjoy a modern workspace, comprehensive benefits package, and opportunities for career advancement. If you're ready to solve complex challenges and drive digital transformation, we want to meet you!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, Azure AD, and endpoint security solutions
- Deploy and maintain Windows 10/11 workstations and virtual environments
- Document SOPs and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system health and proactively address vulnerabilities
- Train employees on cybersecurity best practices
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA A+, Network+, or Security+ certification
- Proficiency in PowerShell, SCCM, and Intune
- Strong troubleshooting skills for cloud/on-premises environments
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service abilities
- Bachelor's degree in IT or related field preferred