Job Description
Join our dynamic team as an IT Support Specialist in Las Vegas! We're seeking a tech-savvy professional to deliver exceptional user experiences through seamless technical solutions. As a key member of our IT department, you'll empower colleagues with responsive support while maintaining robust infrastructure. If you thrive in fast-paced environments and love solving complex puzzles, this is your chance to grow with an industry leader.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues across 500+ users
- Manage Active Directory, VPN configurations, and network security protocols
- Deploy and maintain Windows/macOS environments with imaging tools
- Collaborate with vendors for hardware procurement and warranty management
- Create documentation for SOPs and troubleshooting guides
- Monitor ticket queues with SLA compliance using ServiceNow
- Support cloud migrations (Azure/O365) and mobile device management
Qualifications
- 3+ years in enterprise IT support with Windows/macOS expertise
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Active Directory, Group Policy, and SCCM
- Experience with helpdesk ticketing systems (Jira/ServiceNow)
- Strong knowledge of network fundamentals (TCP/IP, DNS, DHCP)
- Ability to prioritize tasks in high-pressure situations
- Excellent written and verbal communication skills
- CCNA or relevant security certification preferred