Job Description
Join our dynamic IT team in Nashville's thriving tech hub! We're seeking a dedicated IT Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy competitive benefits, flexible work arrangements, and opportunities for professional growth in a collaborative environment.
Why work with us?
• Industry-leading training programs
• Health/dental/vision insurance
• 401(k) with company match
• Paid time off & holidays
• Modern downtown office near public transit
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and in-person for 500+ users
- Deploy and manage Windows/macOS workstations, mobile devices, and printers
- Monitor and maintain network infrastructure including switches, firewalls, and cloud services
- Document IT procedures, asset inventory, and knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Implement cybersecurity best practices including endpoint protection and access controls
- Manage Active Directory, Microsoft 365, and cloud backup systems
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent technical training
- Expertise in Windows 10/11, macOS, Microsoft 365, and mobile device management
- Strong troubleshooting skills for hardware, software, and network issues
- Experience with ITIL processes and ticketing systems (ServiceNow preferred)
- Excellent communication and customer service abilities
- Valid Tennessee driver's license (occasional site visits required)
- Basic scripting knowledge (PowerShell/Bash) preferred