Job Description
Join our dynamic IT team in sunny Jacksonville! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing workforce. As a key player in our tech ecosystem, you'll empower colleagues through seamless troubleshooting and innovative solutions. Enjoy competitive benefits, professional development opportunities, and a collaborative culture that values your expertise. Ready to elevate your career in Florida's tech hub?
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage help desk ticketing system with SLA-driven resolution
- Deploy and configure Windows 10/11 and macOS environments
- Administer Active Directory, Office 365, and cloud infrastructure
- Document processes and maintain IT asset inventory
- Collaborate with vendors for hardware/software procurement
- Support audio/video conferencing and mobile device management
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of TCP/IP networking and cloud services (AWS/Azure)
- Excellent troubleshooting skills with hardware/software diagnostics
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Ability to prioritize tasks and communicate technical concepts clearly