Job Description
Join our dynamic IT team as an IT Support Specialist in Dallas, TX! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our cutting-edge infrastructure. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Provide first-line technical support for hardware/software issues via phone, email, and in-person
- Manage and troubleshoot Windows/macOS systems, network connectivity, and cloud services
- Implement and maintain security protocols including endpoint protection and access controls
- Document IT processes and create knowledge base articles for team efficiency
- Collaborate with cross-functional teams on system upgrades and IT projects
- Monitor system health and proactively address potential infrastructure risks
Qualifications
- 3+ years of experience in IT support/help desk environments
- Expertise in Windows OS, Active Directory, and Microsoft 365
- Strong networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Certifications (CompTIA A+, Network+, or Microsoft 365 Certified)
- Exceptional troubleshooting and customer service skills
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to lift 30lbs and work with hardware components