Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist in vibrant San Antonio! We're seeking a tech-savvy professional to provide exceptional technical support and ensure seamless IT operations across our growing organization. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise makes a real impact. If you're passionate about solving technical challenges and supporting users, this is your opportunity to excel in one of Texas' most innovative tech hubs!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Diagnose and resolve complex system issues with minimal downtime
- Deploy and configure workstations, servers, and cloud services
- Document technical procedures and maintain accurate asset inventories
- Collaborate with cross-functional teams on IT projects and security initiatives
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- Associate degree in Computer Science or related field (Bachelor's preferred)
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows OS, Active Directory, and Microsoft 365
- Strong networking knowledge (TCP/IP, DNS, DHCP, VPN)
- CompTIA A+/Network+ or equivalent certifications required
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent troubleshooting and customer service skills