Job Description
Join our dynamic IT team in Philadelphia as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage Active Directory, user accounts, and access permissions
- Deploy and maintain Windows/macOS workstations and mobile devices
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Monitor system health and perform preventative maintenance
Qualifications
- 3+ years of hands-on IT support experience
- Strong proficiency in Windows 10/11 and macOS troubleshooting
- Active CompTIA A+/Network+ certification or equivalent
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Knowledge of Azure AD and cloud services
- Excellent communication and customer service skills
- Ability to work independently and prioritize tasks