Job Description
Join our innovative tech team at PhoenixTech Solutions, where your expertise will directly impact business operations. We're seeking a dedicated IT Support Specialist to provide exceptional technical assistance to our growing client base across the Phoenix metropolitan area. As a key member of our IT division, you'll troubleshoot complex systems, implement cutting-edge solutions, and ensure seamless digital experiences for our partners.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud infrastructure (AWS/Azure)
- Deploy and maintain security protocols including endpoint protection and firewalls
- Document technical procedures and create user training materials
- Collaborate with vendors for hardware/software procurement and licensing
- Monitor network performance using tools like SolarWinds and Nagios
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Network+ and Security+ certifications required
- Proficiency in PowerShell scripting and automation tools
- Experience with Microsoft 365 administration and Azure AD
- Strong troubleshooting skills with network diagnostics (Wireshark, PingPlotter)
- Excellent communication abilities for both technical and non-technical stakeholders