Job Description
Join Omaha's premier tech innovator as an IT Support Specialist! We're seeking a dynamic problem-solver to deliver exceptional technical support to our growing client base in the Omaha metro area. You'll be the hero behind the scenes, ensuring seamless operations and empowering businesses with cutting-edge IT solutions. If you thrive in fast-paced environments and love turning technical chaos into digital harmony, this is your calling.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Diagnose and resolve complex system issues using remote management tools
- Deploy and configure desktops, laptops, and mobile devices
- Manage Active Directory, O365, and cloud-based systems
- Document processes and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Conduct security audits and implement best practices
Qualifications
- 3+ years in IT support with Windows 10/11 and macOS expertise
- CompTIA A+, Network+, or Security+ certification required
- Strong experience with Microsoft 365 and Azure AD
- Knowledge of helpdesk systems (ServiceNow or Jira preferred)
- Excellent troubleshooting and customer service skills
- Ability to lift 30lbs and work in varied environments
- Valid Nebraska driver's license for occasional on-site visits