Job Description
Join our dynamic IT team at TechSolutions Inc. and become the go-to technical expert for our Mesa-based operations. We're seeking a proactive IT Support Specialist to ensure seamless technology operations across our growing organization. Enjoy a collaborative environment with competitive benefits, professional development opportunities, and the chance to make tangible impact. If you're passionate about troubleshooting and user-centric tech solutions, we want to meet you!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues across 150+ workstations
- Manage Active Directory, Azure AD, and cloud infrastructure (O365, Azure)
- Deploy and maintain endpoint security solutions including EDR and MDM
- Document SOPs and create knowledge base articles for recurring issues
- Collaborate with vendors for hardware procurement and service-level agreements
- Support audio-visual systems during company meetings and events
- Implement patch management and system updates across Windows/macOS environments
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA Network+ or Security+ certification required (A+ minimum)
- Proficiency in PowerShell scripting and automation workflows
- Strong knowledge of Microsoft 365 administration and hybrid cloud solutions
- Experience with ticketing systems (ServiceNow, Jira) and ITIL processes
- Ability to troubleshoot complex network issues (VPN, DNS, DHCP)
- Excellent communication skills with ability to train non-technical staff
- Valid driver's license and reliable transportation for occasional site visits