Job Description
Join our innovative IT team as a Support Specialist in sunny Long Beach! We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining our cutting-edge infrastructure. Enjoy a collaborative environment, professional development opportunities, and the chance to make tangible impacts on our growing tech ecosystem. What we offer: Comprehensive benefits package, flexible work arrangements, and a culture that rewards innovation and problem-solving.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud-based systems
- Deploy and maintain end-user devices (laptops, mobile, printers)
- Document IT processes and maintain service desk ticketing systems
- Collaborate with vendors for hardware/software procurement
- Implement security protocols and data protection measures
- Train staff on new technologies and best practices
Qualifications
- 3+ years in IT support with Windows/macOS expertise
- CompTIA A+/Network+ or equivalent certifications required
- Strong experience in Active Directory and cloud services
- Excellent troubleshooting and communication skills
- Ability to manage multiple priorities in fast-paced environments
- Knowledge of cybersecurity fundamentals and compliance standards
- Bachelor's degree in Computer Science or related field preferred