Job Description
Join our dynamic IT team in Sacramento as an IT Support Specialist and become the backbone of our company's digital infrastructure. We're seeking a tech-savvy professional to deliver exceptional user support, optimize system performance, and drive innovation in a collaborative environment. Enjoy competitive benefits, professional development opportunities, and the chance to work with cutting-edge technology in California's capital.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage and maintain Windows/macOS environments and Active Directory infrastructure
- Deploy and configure cloud solutions (O365, Azure, AWS)
- Document IT procedures and create comprehensive knowledge base articles
- Collaborate with cybersecurity team on vulnerability assessments
- Train employees on technology best practices and security protocols
- Monitor system health and proactively resolve performance bottlenecks
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certification required
- Expert proficiency in Windows Server administration and virtualization
- Strong scripting skills (PowerShell, Python, or Bash)
- Experience with ticketing systems (ServiceNow, Jira) and ITIL processes
- CCNA or equivalent networking certification preferred
- Excellent communication skills and customer service orientation
- Ability to work independently and prioritize complex technical tasks