Job Description
Join NexusTech Solutions as our next IT Support Specialist and become the backbone of our innovative Portland team. We're seeking a technically savvy professional to deliver exceptional user experiences through proactive system maintenance, seamless troubleshooting, and strategic infrastructure optimization. You'll work in our modern downtown office supporting 100+ users across diverse hardware/software environments while collaborating with cross-functional teams to drive digital transformation. This hybrid role offers competitive compensation, comprehensive benefits, and growth opportunities in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues using ticketing systems like ServiceNow
- Deploy and manage Windows/macOS endpoints including imaging, patching, and security configurations
- Administer cloud infrastructure including Office 365, Azure AD, and GCP services
- Document SOPs, knowledge base articles, and technical diagrams for team scalability
- Lead IT projects including hardware refresh cycles, software migrations, and security audits
- Maintain network infrastructure including switches, firewalls, and wireless access points
- Support AV systems, video conferencing, and smart meeting room technologies
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert-level proficiency in Windows 10/11, Active Directory, and Group Policy
- CompTIA A+, Network+, or equivalent certifications required
- Experience with cloud platforms (AWS/Azure/GCP) and SaaS applications
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Excellent communication skills and customer service orientation
- Ability to manage multiple priorities with SLA-driven deadlines
- Valid US driver's license and ability to travel between offices