Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist in Oklahoma City! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. As a key member of our IT department, you'll troubleshoot hardware/software issues, implement security protocols, and optimize system performance. Enjoy a collaborative environment with opportunities for professional growth and cutting-edge technology exposure.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts, permissions, and group policies
- Deploy and maintain network infrastructure (routers, switches, firewalls)
- Implement cybersecurity best practices and vulnerability assessments
- Provide end-user training on software applications
- Document IT processes and maintain knowledge base
- Collaborate with vendors for hardware/software procurement
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification (or equivalent)
- Proficiency in Active Directory, Microsoft 365, and cloud services
- Experience with ticketing systems (ServiceNow, Jira)
- Strong problem-solving and communication skills
- Bachelor's degree in IT or related field preferred
- Knowledge of cybersecurity frameworks (NIST, CIS)